CMS 1500 corrections

Submit the entire claim with corrections

Submit your entire corrected claim, not just the line items that were corrected, following the processes below, by U.S. Mail or electronically. Faxed or emailed claims will not be accepted.

Corrected claims will pend, not deny as duplicate or redundant, without your needing to call or email us.

Electronic CMS-1500 claim corrections

If you don't know where the 2300 loop or 2300 NTE ADD fields are in the form you use, contact your software vendor. If your software vendor has additional questions, direct them to call the EDI Helpline.

  1. Enter Claim Frequency Type code (billing code) 7 for a replacement/correction, or 8 to void a prior claim, in the 2300 loop in the CLM*05 03. 
  2. To ensure we process the claim accurately, add a note explaining the reason for the resubmission in loop 2300 NTE (segment) ADD (Qualifier).

    For example: NTE*ADD* (changed CPT)

  3. Enter the original claim number in the 2300 loop in the REF*F8*.

Paper CMS-1500 claim corrections

  1. In box 22a (Medicaid Resubmission), enter 7 (the "Replace" billing code). This will notify us that this is a corrected or replacement claim, and the claims examiners will not deny it as a duplicate claim. Use box 22 for this regardless of which Priority Health plan covers the patient.
  2. In Box 22b (Original Ref. NO.), enter the original claims number. This will notify us of what claim is being corrected or replaced.
  3. In box 19, add a note to indicate the reason for the resubmission. Examples: Changed CPT, added modifier, corrected EOB, etc.
  4. If you are adding or changing clinical information on the claim, attach documentation.
  5. Mail the corrected claim to the appropriate Priority Health claims processing address. You don't need to call or email us to alert us to your correction.

Submitting medical records

When you request an authorization, or a post payment appeal determination, you may need to send us medical records.

To submit medical records for a specific claim:

  1. Log into your prism account
  2. Click on Claims (medical)
  3. Search for your claim. Make sure you're logged in as the group or facility the claim was paid under.
  4. On the Claims Detail page, click Contact us About this Claim
  5. In the dropdown menu, select Submit Medical Records
  6. Attach medical records to your message

You’ll receive a confirmation screen after submitting your message, and a confirmation email from our Provider Services team.

To submit medical records for a Medicare claim for which you received a letter from us:

  1. Log into your prism account
  2. Click on General Requests
  3. Click on New Request
  4. In the dropdown menu, select Pended Claim requested medical records
  5. Upload a copy of the letter we sent you requesting records

If you don't have a prism account, create one now.

Claim correction deadlines and timely filing 

Follow-up is required within one year of the date of service, including resolving all claim and payment discrepancies. Corrected or augmented information received after that date will be automatically denied as the provider's responsibility.

Providers have 90 days from date of the original denial (if close to or beyond one year from date of service) to resolve payment discrepancies including submitting corrected claims. This does not include upfront rejected claims or other insurance adjustment EOBs.

  • If you don't complete follow-up within 90 days, any request will deny without appeal rights.
  • Corrected or augmented information received after that date will be automatically denied as the provider's responsibility.
  • Denials related to authorizations/medical necessity or coding/clinical edits still follow the filing limit rules.
  • Accidentally overlooking a claim or a response deadline does not justify an exception to this policy.

Medicaid, Medicare and Commercial claims processing

  • Claims must be processed within 45 days of when we receive them to comply with the Timelines of Claims Payment Public Act 187. 
  • We will notify you in writing of any problems or defects with your claim within 30 days; you will then have 30 days to correct and resubmit the claim.

90-day grace period

When Priority Health or another payer makes or recovers payment near or after our filing limit, you have 90 days from the date on the EOB to submit the claim to us. Payment corrections from another health plan require the claim and EOB to be submitted to Priority Health.

  • Attach the EOB to the claim so we can verify the claim was submitted to us within the 90 days. 
  • If you don't complete follow-up within 90 days, any request will deny without appeal rights. 
  • Corrected or augmented information received after that date will be automatically denied as the provider's responsibility. 
  • Denials related to authorizations/medical necessity or coding/clinical edits still follow the filing limit rules. 
  • Accidentally overlooking a claim or a response deadline does not justify an exception to this policy.