Make sure you’re logging into prism frequently. After 120 days without a login, your account will be considered inactive, and you’ll temporarily lose access.
What do I do if my account goes inactive?
If your account is inactive because you haven’t logged in for 120 or more days, you’ll need to call our tech support team at 800.942.4765, option 5, then 1.
If you’re a prism Security Administrator (pSA) and your account goes inactive, you’ll lose your pSA designation and will need to request pSA status again in prism under General Requests, then prism Security Admin (pSA) Assignment.
Why am I required to log in at least every 120 days?
We want to ensure that all prism users are current to maintain the security of your patient and practice data. Most prism users who haven’t logged on in more than 120 days no longer need access to that data.