The new Strategic Alliance between Priority Health and Cigna is effective January 1

Here's what you need to know

Recap

Effective January 1, 2021, Priority Health and Cigna have entered a Strategic Alliance. This means:

  • Cigna commercial group members that get care in Michigan can access the Priority Health preferred provider organization (PPO) network
  • Priority Health commercial group members that get care outside of Michigan have access to the Cigna network

For our provider partners, our collaboration will use the best capabilities of both organizations to give you a more predictable and simplified experience. We’ve worked to integrate processes and add value in areas that include clinical criteria, clinical edits, authorizations, appeals and more.

What's new

We have a new webpage on our provider manual with everything you need to know about working with Priority Health and Cigna, primarily when seeing and treating Cigna members. There's also sample ID cards, FAQs and links to any tools and additional resources you may need.

Questions about the strategic alliance?

Our Provider Helpline is ready to help by calling 800.942.4765. For specific questions related to Cigna members, call Cigna at 800.882.4462.

Thanks for your continued partnership and dedication to providing the best care to our members and your patients.