Claims tool now supports Microsoft Word and Excel file attachments for appeal and medical record submissions

The Claims tool within the Provider Portal now supports Microsoft Word (.doc and .docx) and Excel (.xls and .xlsx) file attachments for appeal and medical record submissions. This is in addition to file types already supported, which include: csv, .pdf, .png., jpg, .jpeg and .txt.

We made this change to expand your options for attaching files when you submit post-claim appeals or medical records using the Claims tool.