Change Healthcare update: Electronic RAs resumed through Change Healthcare and Optum clearinghouses; all services should be resumed

Electronic remittance advices turned back on this week

If you’re set up to receive electronic remittance advices (ERAs) through Change Healthcare or Optum, you should have received files from February, March and April starting the week of April 29.

All services restored; contact your clearinghouse if you’re not able to submit claims

Claims we receive continue to process as normal. We’re receiving claims from all clearinghouses we work with. If you’re still having issues submitting claims, contact your clearinghouse.

Paper checks

Paper checks and paper remittance advices continue to send through a manual process. Please keep your check stubs so you’re able to match the check reference ID number to your RA when it arrives separately in the mail.

Change Healthcare communications archive

Visit the News & education page in our Provider Manual for an archive of communications we've sent about the Change Healthcare outage.