Get smarter access to the information you need

We value our provider partnerships and want to make sure working with us is easy and convenient. 

Our Provider Manual gives you access to need-to-know information, like:

  • Care management services- Learn how to refer patients for our care management services.
  • Drugs - Access our approved drug list, pharmacy management procedures and prescription drug updates.
  • Provider contacts - Find contact information for our departments, including how to connect with our utilization management staff.
  • Educational webinars - Sign up for our Virtual Office Advisories.
  • Provider responsibilities - View access and availability, and medical records standards.
  • UM program - Find utilization management criteria for medical, pharmacy and behavioral health, and our affirmative statement about incentives.
  • Advance care planning - Learn how to inform your patients of their right to formulate advance directives.
  • Rights and responsibilities - Review member rights and responsibilities statements.
  • Disease management - Learn how to use our disease management services.

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