New Medicare cards = new scam opportunities

CMS began sending out new Medicare cards to Medicare participants this past April. This change is part of the effort to protect beneficiaries from identity theft. The new Medicare number replaces the Social Security Numbers (SSN) used on the current Medicare cards. The cards will be mailed out over a 12-month period ending in April 2019.

Help your patients avoid scams, identity theft

As the new Medicare cards are mailed out, warn your patients to be on the lookout for scam artists who may try to contact them to get personal information. Here are some things to keep in mind:

  • Your patients do not have to do anything or pay any fee to receive the new Medicare card. The cards will automatically be mailed to all current beneficiaries.
  • CMS will never call a beneficiary uninvited and ask for personal or private information to get their new Medicare Number and card.
  • CMS will never ask for a beneficiary's Social Security number or bank information.

Report possible scam phone calls

If your Priority Health Medicare patients receive suspicious calls, have them contact us at 888.389.6648 to report their concerns.


Visit CMS for additional information and resources on the new Medicare card.

We know you share our commitment to combating fraud and abuse, and we look forward to continued collaboration as we strengthen our efforts to prevent, detect and correct fraud, waste and abuse (FWA). If you have questions about our Fraud, Waste and Abuse (FWA) program, contact us via email at or by phone at 616.464.8152.