Turnaround time standards for provider reimbursement have changed

The Priority Health Provider Reimbursement team is changing their Service Level Agreement (SLA) business days for processing standards. We are making this change due to the higher levels of investigation requests we receive, which in turn are generated by our larger membership and greater volume of claims. 

Investigations change: From a 7-day SLA to a 20-day SLA

Fee agreement review change: From a 3-day SLA to a 7-day SLA

We apologize for the inconvenience.