When in doubt: VUE your care.

Your primary care provider (PCP) is usually your first choice for health questions or concerns. In your member account, you can schedule a visit with your PCP, message them questions or choose a new doctor. But sometimes seeing your doctor isn't an option, whether it’s because of scheduling or an emergency. When you can't see your doctor, VUE your care to determine if you need a virtual visit, urgent care or the emergency room.

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    Virtual care. Virtual care is a fast, convenient and affordable way to see a licensed doctor through your computer or mobile device. If you prefer in-person interaction, retail health clinics serve as a great alternative. Virtual care is a good option for: allergies, bites, stings, sore throat, fever, headache, cold, cough and flu. 

    Log in to your member account or download the Priority Health app to access virtual care wherever you go.

    • When you’re inside of Michigan, log in and click My Plan. Next, click My Health Care and then Virtual Care to access virtual care through the Spectrum Health App.
    • When you’re outside the state of Michigan, use MDLive to access virtual care. MDLive can also be found in your member account.
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    Urgent care. Visit an urgent care facility for non-life-threatening conditions that can’t wait for a PCP appointment but don’t warrant an emergency room visit. Conditions that may call for an urgent care visit include: minor broken bones and fractures in the fingers or toes, sprains, strains, X-rays and lab tests. 

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    Emergency room. The emergency room (ER) is for emergencies that can’t wait. If you have an emergency and can’t get to the ER, call 911 immediately. The ER is for your most critical concerns, such as bleeding that won’t stop, pain in the chest or one arm, poisoning or drug overdose, seizures or slurred speech.


Questions?

In your member account, select Get Help to send us a secure message. Or you can call the Customer Service phone number on the back of your member ID card.

*If you have a Telehealth PCP - Virtual First plan you must first contact your assigned virtual Doctor On Demand primary care physician (PCP) to receive non-emergency care. Please refer to your plan documents for more information.