Learn when and where to get the right kind of care
Your primary care provider (PCP) is usually your first point of contact for health questions or concerns. You can schedule a visit with your PCP, message them questions or choose a new one in your member account. Sometimes seeing your doctor isn’t an option, due to either scheduling or the urgency of your issue.
When you can’t see your doctor, VUE your care to determine if you need a virtual visit, urgent care or the emergency room.
In your member account, select Get Help to send us a secure message. Or you can call the Customer Service phone number on the back of your member ID card.
*If you have a Telehealth PCP - Virtual First plan you must first contact your assigned virtual Doctor On Demand primary care physician (PCP) to receive non-emergency care. Please refer to your plan documents for more information.