MedNow can help you—right where you’re at.

Did you know your Gentex-sponsored health plan now covers video consultations for your behavioral needs? If you have a behavioral health concern that isn’t an emergency, simply use MedNow to connect and consult with a licensed therapist from the comfort of your home or office.

You and your dependents (ages 18 and up) can take advantage of this convenient benefit anytime, anywhere—via secure video.

  • Speak to a professional within 48 hours of your request
  • Each session is treated the same as an in-person visit
  • You and your therapist will determine if more appointments would be appropriate

What is MedNow?

MedNow is Spectrum Health’s telemedicine program that is a fast, convenient and affordable way to receive care.

How do I set up an appointment?

  • Call 844.322.7374
  • Select Option 3
  • Your appointment is scheduled within 48 hours
  • You will receive a reminder call the day before your scheduled appointment
  • Download the app

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What can I expect the day of my appointment?

  • Plan to check-in on your MedNow app 10 minutes prior to your appointment
  • Be prepared to show your Driver’s License/State ID and membership ID card, provide personal and pharmacy information
  • You will be connected with the certified therapist once you are registered
  • Meet with a therapist and even schedule follow-up appointments if appropriate