It's financially smart to get the right care at the right time in the right way.

In fact, receiving improper care can cost employees a lot of money—in some cases, it may be the difference between a $45 copay and a $4,500 ER bill.

Priority Health educates all members on the best ways to receive care. It always starts with the individual’s primary care doctor. We urge your employees to schedule a visit to speak with them for health concerns. However, we recognize that seeing their doctor isn’t always an option.

That’s why we’ve developed an easy-to-remember acronym called VUE (pronounced view). When employees VUE their care, they can decide whether their health needs warrant a virtual visit (V), a trip to urgent care (U) or the emergency room (E).

  • letter v in green square

    Virtual care. Virtual care is a fast, convenient and affordable way to see a licensed doctor through your computer or mobile device. If you prefer in-person interaction, retail health clinics serve as a great alternative. Virtual care is a good option for: allergies, bites, stings, sore throat, fever, headache, cold, cough and flu. 

    Log in to your member account and download the Priority Health app to access virtual care wherever you go.

    • When you’re inside of Michigan, click My Plan, then Video visit with a doctor to access virtual care through Spectrum Health Now.
    • When you’re outside the state of Michigan, use MDLive to access virtual care. MDLive can also be found in your member account.
  • letter u in lime square

    Urgent care. Visit an urgent care facility for non-life-threatening conditions that can’t wait for a PCP appointment but don’t warrant an emergency room visit. Conditions that may call for an urgent care visit include: minor broken bones and fractures in the fingers or toes, sprains, strains, X-rays and lab tests. 

  • letter e in magenta square

    Emergency room. The emergency room (ER) is for emergencies that can’t wait. If you have an emergency and can’t get to the ER, call 911 immediately. The ER is for your most critical concerns, such as bleeding that won’t stop, pain in the chest or one arm, poisoning or drug overdose, seizures or slurred speech.

brunette woman wearing glasses and periwinkle sweater

Virtual care

A quick, cost-effective way to see a health care professional

Learn more