What is it like to be a Priority Health member?

Get a feel for what it’s like to have coverage, from accessing care and getting support to managing your health and costs throughout the year.

Page last updated on: 5/06/26

Choosing a health plan isn’t just about coverage; it’s about what your experience will be like once you enroll.

If you’re considering an ACA plan, you may be wondering:

  • What kind of support will I get?
  • Will I have access to care when I need it?
  • Can I trust my plan to help me navigate costs and coverage?

One of the clearest ways to understand that experience is by hearing directly from members, and what day-to-day coverage actually feels like.

What Priority Health members are saying

We do find ourselves at doctor's offices a lot. Having Priority Health just takes one more thing off of our plates. As busy parents and business owners, things just go so smoothly. - Nate and Amy
I truly feel like Priority Health sees me as a person. The customer experience I’ve had with Priority Health has been phenomenal. - Kerry

These experiences highlight what many members care about most: being able to get help when they need it, access care without added stress and feeling confident in how their coverage works.

A health plan built around its members

Being a Priority Health member means being part of a health plan designed around real people and real needs.

With more than 40 years of experience, Priority Health has built a model focused on making coverage easier to understand and use, while maintaining the scale to support members across the state. Priority Health is:

  • The second-largest health plan in Michigan
  • The third-largest provider-sponsored health plan in the nation

For members, that translates into a plan that’s both established and focused on delivering a consistent, reliable experience.

What it feels like to get care

For many members, one of the biggest parts of the experience is how easy it is to actually get care.

With access to a large network across Michigan, members can:

  • Find doctors close to home
  • Access care in different ways, from in-person to virtual visits
  • Choose plans that fit their needs and schedule

In practice, that can mean:

  • Being able to see a provider nearby
  • Connecting with care from home when it’s more convenient
  • Avoiding extra steps, like referrals, when trying to see a specialist

The experience is designed to feel accessible, flexible and straightforward, not restrictive.

What it’s like to get support

Health plan questions come up, and when they do, the experience of getting help matters.

As a Priority Health member, support is designed to feel:

  • Local and accessible through Michigan-based teams
  • Responsive when you need answers
  • Clear when it comes to understanding coverage and next steps

For many members, that translates into:

  • Getting questions answered the first time they call
  • Not spending long periods waiting to speak with someone
  • Feeling like they understand their options before making decisions

It’s an experience built around clarity and responsiveness, not complexity.

What it’s like to use your coverage

Using health coverage isn’t just about appointments; it’s about how it supports your overall health.

Priority Health plans are designed to support:

  • Physical health through access to care and treatment
  • Mental health through behavioral health coverage
  • Financial health through tools that help you understand and manage costs

For members, this can look like:

  • Having ongoing care and prescriptions covered for chronic conditions
  • Being able to access mental health support when needed
  • Feeling more prepared for both expected and unexpected health needs

The experience is meant to feel comprehensive, not fragmented.

What it’s like to plan for costs

A big part of the member experience is understanding what care will cost, before you receive it.

Priority Health offers tools that help members:

  • Check what’s covered in advance
  • Estimate costs for services or prescriptions
  • Compare options to make more informed decisions

For many members, that means:

  • Fewer surprises when bills arrive
  • More confidence when scheduling care
  • The ability to make decisions based on real information

Instead of guessing, the experience is built around planning ahead with clarity.

Rooted in Michigan communities

Being a Priority Health member also means being connected to a health plan that’s rooted in Michigan.

Because we live and work in the same communities we serve, there’s a shared investment in making those communities stronger and healthier, not just through coverage, but through local partnerships and support.

Group of five local women posing in action at a Priority Health Fitness Court in Benton Harbor, Michigan

Members often notice that connection in everyday ways:

It’s been really great to see that Priority Health is invested in the community… sponsoring therapy dogs in the area and supporting fitness centers. That makes me feel better about partnering with a company that actually cares about the community I’m part of.” - Nate, Priority Health member

It’s an experience of working with a plan that’s not just present but actively involved.

A plan built for the long term

Being a Priority Health member is also about consistency.

Health needs can change over time, so having a plan with a long-standing presence and experience matters. With decades of service in Michigan, Priority Health is built to provide steady, reliable support, not just at enrollment, but throughout the year and over time. 

Learn more

Want to know what care or prescriptions might cost ahead of time? Explore Priority Health tools that help you estimate and compare prices. 

Explore health care price check tools