Contact Provider Services
Call the Provider Helpline800 942-4765Mon.-Thurs. 7:30-5; Fri. 9-5 |
Press:
1 – Dental providers
2 – Claims, benefits, Medicare, member eligibility
3 – Pharmacy
4 – Authorizations/Health Management
5 – Website and password help
6 – Connect to 5-digit staff extension
Or email provider.services@priorityhealth.com |
More contact information:
Appeals
Claims questions
800 942-4765, option 2Mon.-Thurs. 7:30-5; Fri. 9-5 |
Online tool for logged-in providers: Claims Inquiry
Ancillary providers: Facility providers: Practitioner providers: |
Authorizations
Authorization status800 942-4765, option 4Mon.-Thurs. 7:30-5; Fri. 9-5 |
Urgent after-hours authorizations: Call 800 269-1260. Leave a phone number and message. A nurse case manager will return your call within 30 minutes.
Online tool for logged in providers: Auth Inquiry
Fax: 616 942-0024
Priority Health Authorizations
MS 1255
1231 East Beltline NE
Grand Rapids, MI 49525 |
Behavioral health 800 673-8043Mon.-Thurs. 8-5:30, Fri. 8-5 |
Fax 616 975-0249
Case managers are available for intensive case review Mon.-Fri. until 4:45 p.m.
Non-participating providers, call to schedule case management reviews. |
Contracting
Credentialing
Locum tenens
800 541-0985Mon.-Fri. 8:30-5 |
Fax 616 975-8851 (West/Northern Michigan)
Fax 248 324-2984 (East Michigan
Priority Health Contracting
MS 2310
1231 East Beltline NE
Grand Rapids, MI 49525 |
Drug authorizations
Formulary exceptions800 466-6642Mon.-Thurs. 7:30-7; Fri. 8-7; Sat. 8:30-Noon |
Pharmacy Help Desk Fax 616 942-8206 |
Electronic data, file exchange info & setup |
Online |
Patient discharge requests |
Form and instructions
Fax 616 975-8828
Priority Health PCP Patient Discharge
MS 1105
1231 East Beltline NE
Grand Rapids, MI 49525 |
Specialist search, in-network 800 998-1037Mon.-Fri. 8:30-5 |
Specialty Resource Locator Line - Find in-network resources and facilities that meet your patients' needs
- After hours, leave a secure voice mail message. We will call you back the next business day.
|
More contacts
Thanks for taking the survey!
If you have a plan or coverage question, our Customer Service number is
800 446-5674. Call us!
Customer Service hours:
- Mon-Thurs., 7:30 a.m. to 7 p.m.
- Fri. 9 a.m. to 5 p.m.
- Sat. 9 a.m. to noon
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