Priority Health complies with applicable Federal civil rights laws and does not discriminate on the basis of race, color, national origin, age, disability, or sex. Priority Health does not exclude people or treat them differently because of race, color, national origin, age, disability, or sex.
Provides free aids and services to people with disabilities to communicate effectively with us, such as:
- Qualified sign language interpreters
- Written information in other formats
Provides free language services to people whose primary language is not English, such as:
- Qualified interpreters
- Information written in other languages
If you need these services:
- Medicare members: Contact Priority Health Medicare customer service at 888.389.6648 (TTY users call 711), 8 a.m. - 8 p.m., 7 days a week
- All other plans: Call the number on the back of your membership ID card or 800.942.0954
If you believe that Priority Health has failed to provide these services or discriminated in another way on the basis of race, color, national origin, age, disability, or sex, you can file a grievance with Priority Health by:
- Mail: Priority Health Compliance Department,
Attention: Civil Rights Coordinator
1231 East Beltline Ave NE
Grand Rapids, MI 49525-4501
- Toll free: 866.807.1931 (TTY users should call 711)
- Fax: 616.975.8850
- Email: PHfirstname.lastname@example.org.
You can file a grievance in person or by mail, fax, or email. If you need help filing a grievance, a customer service representative is available to help you.
You can also file a civil rights complaint with the U.S. Department of Health and Human Services, Office for Civil Rights:
- Electronically through the Office for Civil Rights Complaint Portal
- By mail at U.S. Department of Health and Human Services, 200 Independence Avenue SW., Room 509F, HHH Building, Washington, DC 20201
- By phone at 800.368.1019
Complaint forms are available at the U.S. Department of Health and Human Services (HHS) website.