2011 behavioral health provider and PCP survey
Priority Health surveyed PCPs and behavioral health (BH) specialists regarding exchange of information
and care coordination. As in 2010, the goal of the survey was to identify areas of opportunity to promote
coordination of care and support quality improvement. The survey measured the frequency with which
PCPs perceive that BH specialists share reliable and sufficient clinical information.
In the survey 53% of PCPs stated that they receive relevant clinical information from BH specialists,
an increase of 2% from 2010. In addition, 58% of BH specialists indicated that the behavioral health
treatment information they received was sufficient, an increase of 5% from 2010.
Although the results show overall improvement when comparing 2011 to 2010 survey responses,
there’s still an opportunity to promote relevant information sharing when coordinating patient care. To
improve in this area, we did the following things in 2011:
- Facilitated formal dialogue between BH practitioners and medical professionals, including PCPs and physician specialists
- Published an article in the Provider Newsletter highlighting survey results and providing education regarding patient care coordination
- Introduced and distributed an enhanced and interactive Coordination of Care form to BH practitioners via the website
Topics: Priority Health updates
