Online Provider Center Accounts

Provider Services will be happy to explain the value of the online tools we have for providers on our website.
Contact Provider Services

Read a description of the online tools available to providers.
Go to the Spectrum Labs Internet applications access page.

Confidentiality requirements

• To protect the confidentiality of member information, each of your staff members using the Provider Center online tools must have a separate account (separate username and password).
• You must notify Priority Health when an employee leaves, so that employee's account can be deactivated.
• Once a year your account will ask you to reaffirm that you will comply with all HIPAA requirements when accessing the information available on this website. If you do not agree, you will not be able to access online patient information.
  
  

Requesting an online account

1. Each staff member may complete an online application for access.
   Complete the online account registration form for providers.
   
2. Users will choose three security questions and answers to them. These questions/answers are used to verify identity if the user forgets his/her password or username and calls Priority Health for help.
3. Users must agree to the confidentiality and terms of use statements in the application.
4. When your account has been approved and activated (see below), you will receive an e-mail letting you know it's available. This usually takes two business days.
5. You must then access your account within the next 30 days or we will deactivate your account.
   
   

Approval process
The staff member's request is sent to a Priority Health Provider eCommerce Administrator who verifies the information, loads the appropriate Provider Group, Facility, or Practitioner ID(s), removes any tools the user does not need access to, and activates the account.

If the request is approved, an e-mail is sent to the staff member telling them that their account has been activated. The username and password are not provided in the e-mail.

If any information is missing, cannot be verified or is suspicious, your request is denied, and we will send you an e-mail explaining the issues. If you did not provide an e-mail address, all communication is via telephone.


Deactivation due to inactivity
Accounts that have no activity for 30 days trigger an e-mail to the account holder, notifying them that Priority Health will deactivate their account within the next 30 days if there is no activity.