Contact Customer Service

Nothing is more important than providing our members with outstanding Customer Service. We understand how sensitive issues about health care can be, and we strive to resolve any issue during each call. For your convenience, we offer extended Customer Service hours. In addition, you can send a secure e-mail anytime by visiting priorityhealth.com and clicking on "Contact Us," found in the upper right-hand corner of the page. We look forward to serving you.

CUSTOMER SERVICE

• PriorityMedicare members: 1-888-389-6648 (8 a.m. to 8 p.m., 7 days a week)
• All other members: 1-800-446-5674 (Monday– Thursday, 7:30 a.m. to 7 p.m.; Friday, 9 a.m. to 5 p.m.; Saturday, 8:30 a.m. to noon)
• Hearing-impaired TTY/TDD: 1-888-551-6761

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Q&A With Customer Service

Deb R., customer service specialist

"The most rewarding aspect of my job is solving members' problems. When members call with a concern, it's my job to help them reach a solution."

QUESTION: "What is a HIPAA form, and why do I need to have one on file?"
ANSWER: "A HIPAA (Health Insurance Portability and Accountability Act) form is needed to release personal health information to someone other than you. If you're unable to act on your own behalf, it might be helpful to let another person, such as a spouse, have access to your health plan information. This can only happen if we have a signed HIPAA form on file."