Contact Customer Service

Nothing is more important than providing our members with outstanding customer service. We understand how sensitive issues about health care can be, and we strive to resolve any issue during each call. For your convenience, customer service representatives are available six days a week. In addition, you can send a secure e-mail anytime by visiting priorityhealth.com and clicking on "Contact Us," found in the upper right-hand corner of the page. We look forward to serving you.

CUSTOMER SERVICE
616 942-1221 or 800 446-5674
Monday through Thursday: 7:30 a.m. to 7 p.m.
Friday: 9 a.m. to 5 p.m.
Saturday: 8:30 a.m. to noon

Q&A With Customer Service
Staci R., senior customer service specialist

"Helping members understand how their plan operates gives me great satisfaction. I enjoy working closely with our members to resolve their issues. I like to think of myself as a problem solver. I'm here to help."

QUESTION: "What is a deductible?"

ANSWER: "A deductible is the amount of money you're liable for before your plan benefits are paid. The specific services that apply to your deductible depend on your specific plan. You can always find this information in your Certificate of Coverage."