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Your member handbook

Member Handbook
Keep Your Records Current
Notify your company/HR when you change address.

Notify our Customer Service for changes in:
  • Marital status
  • Place of work
  • Dependents (a student over 19, add a new dependent etc.)
  • Insurance coverage
If you're covered by a PriorityHMOSM, PriorityEPOSM, PriorityPOSSM, or PriorityPPOSM health plan, this handbook will help you find out how to get health care, who to call, and what your rights are. 

What is covered?
To find out if your plan covers specific services, call Customer Service or see your coverage documents - either a Certificate of Coverage booklet or your insurance policy. Standard documents are available here online, but your employer's plan may differ.

Using your Priority Health plan

  • Getting the health care you need
     How to get routine, specialist, mental health, and emergency care; how to fill prescriptions; how our health management programs can help you with a chronic health condition.
  • Working with Priority Health
    Your rights and responsibilities, contacting Customer Service, letting us know when you have other health insurance, how Priority Health decides what health care to cover, how we protect your privacy, the safety and quality of your care, special discounts for members, and your personal online account.
Last modified 11/09/07