Complaining About Service

The information on this page is a summary of the full explanation and instructions in your plan's Evidence of Coverage booklet. For longer, more complete instructions, go to:

• Evidence of Coverage for PriorityMedicare plan, (884KB PDF)
• Evidence of Coverage for PriorityMedicarePlus plan, (887KB PDF)
• Evidence of Coverage for PriorityMedicareRx plan, (449KB PDF)

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File A Grievance

"Grievances" are complaints about things other than what your plan will and will not cover. You "file a grievance" when you let us know you have a problem with us or with our network of doctors, hospitals, pharmacies, or other health care providers. For example, you would file a grievance if you have a problem with the length of time it takes to get a prescription filled at a pharmacy, or if your doctor's office is unclean.

What to do to file a grievance:

1. Call Customer Service first. We will try to resolve any complaint that you might have over the phone.
2. If you ask for a written answer to your phone complaint, we will answer you in writing.
3. If we cannot settle or fix your complaint over the phone, we have a formal way to answer your complaint. It is called the PriorityMedicare Grievance Procedure. Basically, you would mail us a letter explaining what your complaint is. Mail it to:

        PriorityMedicare Service Coordinator
        1231 East Beltline NE
        MS 1165
        Grand Rapids, MI  49525

You can also deliver it in person, or fax it to us at 616 975-8880 or 942-0995, or call Customer Service for help.