New authorization tool launches September 14

Our new authorization tool, GuidingCare, launches September 14. GuidingCare is replacing our Clear Coverage tool for procedure, inpatient, behavioral health, home care and post-acute authorizations. This change will not impact authorizations through eviCore.

Encourage your staff to review our self-guided training materials so you’re ready to submit authorizations on September 14.

Our self-guided training materials include:

  • Training manual: A thorough, easy-to-follow step-by-step manual
  • Quick start guide: A condensed guide to get you started in GuidingCare quickly
  • On-demand training webinars available by specialty area

Finally, don’t forget to ensure your staff who request authorizations have a provider portal account. Everyone who requests authorizations, including behavioral health, home care, and SNF authorizations, will need their own provider account at If they don’t already have an account, make sure your staff requests access today.