Got questions? We've got answers.

Where do I find member forms?

Forms marked * are interactive, so you can type information right into them.

You can also save the completed forms to your computer, print them and mail them to Priority Health at the address below.

Priority Health
1231 East Beltline Ave. NE
Grand Rapids, MI 49525

If you have questions, contact our customer service team by calling the number on the back of your membership card.  

How do I pay my bill?

As a MyPriority member, you have the option to save time and money by enrolling in automated billing through your MyHealth account. We’ll withdraw your payment from your checking or savings account on the first business day of the month.

If you prefer to pay by check over the phone, you can call 800.528.8762 and our customer service team will help you.

How do I change my PCP?

If you ever need to change your primary care provider (PCP), you can do it a few different ways.

Through your MyHealth account

  • Log in to or register your MyHealth account.
  • Use our Find a Doctor tool to search for an in-network PCP or check that your preferred PCP is in your network.
  • Inside MyHealth select Insurance, then Change Primary Care Provider.

Fax or mail us the change PCP form

Download and print the change PCP form below. Complete the form and then fax it to 616.942.5242 or mail it to us using the address below.

Priority Health
MS 2275
1231 East Beltline Ave. NE
Grand Rapids, MI 49525

Download the change PCP form

Contact customer service

Call our customer service team at 800.528.8762 and we’ll help you change your PCP. 

How do I change my address?

As a MyPriority member, you can change your mailing address with us by calling our customer service team at 800.528.8762

How do I create a MyHealth account?

We’ve made creating a MyHealth account simple for everyone.

  • Go to the MyHealth welcome page.
  • Click the “Register now” button and follow the instructions to create your account. You'll be asked to provide some basic information, like your name, email address and member ID number during the account creation process, so make sure you have your membership card ready.
  • You will also be asked to verify specific information about yourself so we can confirm your identity. These questions are similar to questions you'd answer when creating an account with your bank.
  • All family members on your Priority Health plan can have their own MyHealth account. Each person will have to create their own with a different email address.  

How do I order more membership cards?

If you ever need to order replacement membership ID cards, follow these steps below:

  1. Log in or register your MyHealth account
  2. Select the “ID Card” tile inside MyHealth
  3. Click the “Order ID Cards” button

Your new cards will be mailed to you at your home address. It can take up to two weeks for your new set of membership cards to arrive.