What is virtual care?

If you need care for a medical issue that's not life-threatening, you can get access to care wherever you are. You can use any virtual care provider or one of our virtual care partners, Spectrum Health Now or MDLive. You can also check with your doctor to see if they offer virtual care options.

Reducing COVID-19 risk

We encourage our members to use virtual care if they have any COVID-19 symptoms or are unable to visit their provider's office. This helps avoid overwhelming health care providers and helps reduce the risk of spreading or contracting the illness during an in-person visit.

If you are experiencing COVID-19 symptoms, you can use virtual care to determine if a COVID-19 test is needed. At this time a doctor must order a test and a virtual visit can qualify as a screening.

We will waive member cost share (copays, deductibles or coinsurance) for tests ordered by a medical provider that are medically necessary. 

Virtual care is also great for checkups and symptoms like:

  • cough
  • cold and flu
  • back pain
  • sprains and strains
  • allergies
  • and more

Get access to care wherever you are (think: home, office, car or hotel room), 24 hours a day, 7 days a week. Virtual care usually costs less than an emergency room visit. You just need Internet access and an Internet-ready device.

As of Jul. 1, 2020, we are expanding $0 virtual care services to include other types within telehealth*, audio, video and Behavioral Health services*.

  • Members with high deductible health plans also receive $0 virtual care before deductible.
  • Members need to remain in network to receive $0 cost share.
  • Medicare members have had access to $0 behavioral health virtual care since Mar. 19, 2020.
  • Plans may vary. Please contact customer service if you have questions about your coverage.

*Employer plans that are self-insured determine benefit coverage for their employees and dependents at their discretion.

How to schedule virtual care

Contact your doctor's office to see if they offer virtual care or you can access virtual care in your member account.

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