COVID-19: Virtual visits and telehealth

Last updated August 27, 2020

At Priority Health, we've long supported telehealth, including phone visits and virtual care.

We've temporarily expanded billable telehealth services

From Mar. 26 through Dec. 31, 2020, we're temporarily allowing credentialed providers to bill routine practice codes, in addition to existing virtual care codes, for services provided via telehealth. Any credentialed provider can conduct a telehealth visit for all product lines, including commercial group and individual, Medicare and Medicaid. 

We've extended coverage of telehealth services for our members

For dates of service July 1, 2020 through Dec. 31, 2020, we're covering the cost of all services provided via telehealth at 100% ahead of deductible, for most members*. You should not collect cost-sharing (deductibles or copays) from Priority Health members for services provided via telehealth.

Learn more and share information with your patients about member coverage and cost-sharing.

*Self-funded employer groups may choose to opt in. 

Telehealth billing and reimbursement

Professional providers:

For existing virtual care codes, we'll continue to pay the same rates paid prior to the COVID-19 pandemic. For expanded telehealth codes:

  • From Mar. 26 - Apr. 30, 2020: We paid at the standard facility-based rate. Bill with a Place of Service 02.
  • From May 1 - Dec. 31, 2020: We're paying the same rate for telehealth as you're accustomed to receiving for in-person visits (using the 95 modifier to identify the visit as telehealth, or the GT modifier for Medicaid). Providers who bill using the Place of Service 02, instead of the 95 or GT modifier, will be reimbursed at the standard facility-based rate. 

See our fee schedules for rates

For example, from May 1 – Dec. 31, 2020, office procedures billed with an evaluation and management (E/M) code of 99201-99215, when performed in real-time by credentialed providers through interactive audio and video, must be billed using the 95 modifier (or GT modifier for Medicaid). You'll be reimbursed at the rate you would receive for an in-person visit.

Medicaid billing and reimbursement

On July 15, 2020 the Michigan Department of Health and Human Services (MDHHS) released a bulletin announcing a policy change for telemedicine services billed with a POS 02 that temporarily shifted reimbursement from the standard facility rate to the higher, non-facility rate.

We've provided direction to providers across all product lines, including Medicaid, to bill the POS that reflects where the member would have been seen, along with the modifier 95 (or GT modifier for Medicaid) to indicate the visit was done via telehealth, to receive reimbursement at the higher non-facility rate. To ensure a consistent billing and reimbursement process across our product lines, we continue to support this direction and have not implemented the MDHHS policy change. We'll continue to reimburse providers who bill telehealth visits using the modifier 95 (or GT modifier for Medicaid) at the non-facility rate through Dec. 31, 2020, which meets the intent of the MDHHS policy change. 

Facilities (RHC, FQHC, facility-based providers)

Continue to bill as you did prior to COVID-19. 

  • RHC/FQHCs: Use the following codes for virtual visits: G0071, 99421, 99422, 99423, 99441, 99442, 99443, G2012. Modifiers are not required on these codes.
  • Distant site telehealth services furnished by facility-based providers, RHC and FQHCs are reported with the appropriate CPT or HCPCS code that falls within their scope of practice and within their fee schedule. Effective July 1, retrospective to Jan. 27, 2020, G2025 can be billed for distance services. 

Telehealth coding guidelines

Visits must follow the guidelines of each code, including the time requirements.

Providers and facilities cannot:

  • Use codes that specify in-person or describe services that can only be performed in-person
  • Bill for services they are not contracted to provide
  • Perform services outside scope of practice, licensure or credentialing
  • Bill for a code that requires both an audio and visual component if both audio and visual components are not present throughout the entirety of the visit

Coding guidelines for audio-only visits

You can bill real-time, interactive audio-only telehealth visits that have been requested by the patient, so you can serve your patients who don't have internet access or audio-visual capabilities. 

Effective Jul. 1, 2020, all audio-only visits must be billed using audio-only visit codes (99441 - 99443, 98966 - 98968).  No other codes can be billed for audio-only visits. You should bill for these visits using the place of service you normally would, based on your office location. 

HIPAA compliance

Given the government's notification, we're temporarily suspending the requirement for Health Insurance Portability and Accountability Act (HIPAA)-compliant systems through the end of the public health emergency. This means if providers do not have a virtual care tool in place, they can use non-public facing tools, like FaceTime, Facebook Messenger video chat, Skype, etc. Providers cannot use public-facing tools like Facebook Live, TikTok or chat rooms, like Slack. All other elements of our medical policy remain in effect, including documentation requirements. See the Office of Civil Rights FAQ for more information.

Care management virtual and phone visits

To support ongoing care management, we've expanded your options. The following codes can be performed via telehealth G9001, G9002, G9007, G9008, 99484, 99490, 99492, 99493, 99494, 99495, 99496, 98966, 98967, 98968.

Make sure to review the other information on this page for information on member cost share, audio-only options, and billing telehealth services.

More information

See our telehealth policy for more information and learn more about billable codes on our virtual visits billing page. Behavioral health providers, see our behavioral health telehealth policy and outpatient billable codes

For information about how we're covering virtual visits for our members in response to COVID-19, see our provider information page on COVID-19 coverage for our members.

Frequently asked questions: Virtual care

Who can provide virtual visits? 

Providers credentialed with Priority Health can provide telehealth services to our members regardless of the member's physical location within Michigan.

How do I bill for virtual visits? 

Learn more about billable codes for telehealth and virtual care: telephone visits, e-visits and hosted visits.

I'm a provider who is paid a per-diem rate. Can I bill a telehealth code?

Yes, providers like physical therapists, chiropractors, home health and others can bill for telehealth services, as long as the code billed does not require in-person care.

If I'm not a physician, should I bill under a supervising physician? 

All practitioners should continue to bill the same way they always have. If you previously billed under a supervising physician, you should continue to do so.

Can my practice use Skype, FaceTime or other services to offer virtual care? 

Yes. Given the government’s notification, we’re temporarily suspending the requirement for HIPAA compliant systems through the end of the public health crisis. This means that if you don’t have a virtual care tool in place, you can use non-public facing tools, like FaceTime, Facebook Messenger video chat, Skype, etc. You cannot use public-facing tools like Facebook Live, TikTok or chat rooms like Slack. All other elements of our medical policy remain in effect, including documentation requirements. See the Office for Civil Rights FAQ for more information.

Are modifiers 95 or GT required when billing a telehealth service?

From May 1 - Dec. 31, 2020: We're paying the same rate for telehealth as you're accustomed to receiving for in-person visits (using the 95 modifier to identify the visit as telehealth, or the GT modifier for Medicaid). Providers who bill using the Place of Service 02, instead of the 95 or GT modifier, will be reimbursed at the standard facility-based rate.

Is funding available to help me with telehealth?

The Federal Communications Commission (FCC), using funding from the CARES Act, has a program to help fund telehealth programs for qualifying providers. Get more information.

What if my patient doesn't have internet access, or access to a platform with video capabilities?

You can bill real-time, interactive audio-only telehealth visits that have been requested by the patient, so you can serve your patients who don’t have internet access or audio-visual capabilities. Effective July 1, 2020, all audio-only visits must be billed using audio-only visit codes (99441 – 99443, 98966 – 98968). No other codes can be billed for audio-only visits.