Provider Helpline wait time
We are aware of the high call volume and longer wait times being experienced through the Provider Helpline. We have recently added additional staff and expect wait times to go down in the weeks ahead. Thank you for your continued patience.
Remember that many questions can be answered online through the tools available in the Provider Center.
- Claims Inquiry – check on the status of an existing claim
- Member Inquiry – verify eligibility and check copays or coinsurance
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