Site visit Review Standards for Urgent Care Facilities

To comply with the AAAHC Standard, urgent care facilities must comply with Standards 1-10 and 12, found in the Practitioner Office Site Visit Review Standards of this manual, and the following Urgent Care Centers Standard.

Standards Set By:
(U)   = Accreditation Association for Ambulatory Health Care (AAAHC)

Standard	Rationale
URGENT CARE CENTERS	STANDARD 11
Policy and Procedure for Handling Walk-Ins (U) 11-A	Urgent care facilities need to have a written policy and procedure to address the flow of patients that present to the facility without an appointment.
Patients Seen Without a Prior Appointment (U) 11-B	Urgent care facilities need to see patients who do not have an appointment prior to presenting to the facility.
Qualified Physician Present or Immediately Available (U) 11-C	Urgent care facilities need to keep one physician on site or immediately available during posted hours of operation.
Professionals with Cardiac/Trauma Life Support Skills Present  (U) 11-D	Urgent care facilitieswill have staff trained in cardiac and/or trauma life support on site during the posted hours of operation.
Range of Services Offered/Hours Clearly Defined and Communicated (U) 11-E	The public and relevant organizations need to be aware of what services urgent care facilities offer and what hours they are open for operation.
Laboratory and X-Ray Requirements (U) 11-F	Urgent care facilities must have on-site laboratory and radiology services that meet CLIA and OFIS criteria.