Correcting Payments or Remittance Advice

If you notice an error on your remittance advice, call the Provider Help Line with details about the error.

Learn the reasons why overpayment or underpayments occur.

Over/Underpayments less than $200
Priority Health will make the necessary corrections and adjustments on a future remittance advice for any overpayment/underpayment less than $200.

Over/Underpayments greater than $200
Priority Health will send your office a letter requesting repayment or conveying a check.

To return an overpayment to Priority Health

• Complete the refund form (153KB PDF), explaining the reason for the return, or
  
• Copy the overpayment letter from Priority Health, or
  
• Copy the remittance advice and highlight the member and reason for return, or
  
• Send a letter with: member name, member ID number, and claim number, date of service, reason for return

Mail with your refund check to:
  
       Priority Health
       Attn: Overpayment Refunds
       1705 Reliable Parkway
       Chicago, IL 60686-3592