How disease management works

Contact with patients

Through our schedule of initial and follow-up mailings and phone calls from our registered nurses, Disease Management programs provide patients with:

• Information about their conditions
• Assessment of their immediate needs
• On-the-spot health information including education on risk factors, healthy lifestyles and adherence to evidence-based treatment

• Follow-up, education on or compliance with treatments you have ordered
• Notification of needed tests, abnormal lab values or significant changes
• Reminders for missed services
• Direction to online patient education and interactive modules that support patient decisions and management

Contact with you

To help you manage your patients, we:

• Identify patients for you that require clinical support
• Provide tools and resources about specific conditions
• Communicate with you on the care and education we offered the patient
• Notify you of any needed tests, abnormal lab values or significant changes
• Work directly with your practice to maintain a high quality of care