Protecting Your Privacy

Priority Health has always been committed to protecting our members' privacy and maintaining the confidentiality of their personal and medical information in all settings. In fact, we have a special committee dedicated to monitoring all of our processes and procedures to protect this important information.

The Notice of Privacy Practices describes Priority Health's comprehensive policy regarding the confidentiality of member information.

Your Personal Health Information on priorityhealth.com

Priority Health's website only collects the information that you voluntarily provide.

Below are examples of the information we collect, as well as descriptions of how the information is used:

• The secure online feedback form collects such information as your name, date of birth, contract number and contact information (e-mail address, daytime phone, or mailing address). We use this information to respond to your submitted questions or comments.
• Member Center registration collects such information as your name, user name, password, e-mail address, date of birth, contract number, gender and zip code. We use this information to confirm your membership and grant you access to the online tools. We also use this information to e-mail you information regarding health issues relevant to you.
• Priority Health provides an online personal health planner for Priority Health members that allows members to record, track and assess their personal health history and to access health information and news. This tool is provided through the priorityhealth.com internet site on behalf of Priority Health by a third party vendor, WebMD Health. Our medical department may use the information you voluntarily provide through the internet site to assist in determining if you have a health condition that Priority Health can help you manage. For a complete description as to how your health information may be used and disclosed if you use the online personal health planner on the priorityhealth.com internet site, see our Notice of Privacy Practices. (Your acceptance of the terms of this privacy statement also constitutes acceptance of the terms of the WebMD privacy policy and terms and conditions. Review the WebMD privacy policy and WebMD's terms and conditions of use.)

Confidentiality

As a Priority Health member, you can ask Priority Health to release or discuss your own personal health information. In some instances, someone else can act as a member's "personal representative" - for example, a parent for a child, or a legal guardian for an incapacitated adult - and receive health information on behalf of the member.

If someone other than the member or the member's personal representative (for example, a member's spouse) asks Priority Health to release or discuss that member's personal health information, Priority Health will require the member to submit a HIPAA Authorization Form specifically granting such third-party access.

Priority Health also has a Revocation of Authorization Form that a member can use to revoke, or cancel, a HIPAA Authorization. A member can revoke a HIPAA Authorization at any time.

To download and print a HIPAA Authorization Form or Revocation of Authorization Form, visit our member forms page.

Contact us

If you have any questions or complaints about our privacy practices, please contact the Priority Health Compliance Department.

Priority Health
MS 3230
1231 East Beltline NE
Grand Rapids, MI 49525

616 942-0954
800 942-0954

Need more information?

If you have additional questions or need further information, call or e-mail Customer Service.