Contact Customer Service

Nothing is more important than providing our members with outstanding customer service. We understand how sensitive issues about health care can be, and we strive to resolve any issue during each call. For your convenience, customer service representatives are available six days a week. (Medicare representatives are available every day.) In addition, you can send a secure e-mail anytime by visiting priorityhealth.com and clicking on "Contact Us," found in the upper right-hand corner of the page. We look forward to serving you.

CUSTOMER SERVICE
616 942-1221 or 800 446-5674
Monday through Thursday: 7:30 a.m. to 7 p.m.
Friday: 9 a.m. to 5 p.m. Saturday: 8:30 a.m. to noon

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Q&A With Customer Service

LaToya B., customer service specialist

"The most rewarding aspect of my job is answering our members' questions and addressing their concerns in a way that helps them understand their benefits. Over the years, I have learned that people process information differently. In order to be an effective customer service specialist, I need to understand as well as be understood."

QUESTION: "What is the difference between obtaining a three-month supply of prescriptions through mail order versus retail pharmacy?"
ANSWER: "The difference is the copayment amount. Through a retail pharmacy, the member pays three copayments. Through mail order, the member pays one or two copayments depending upon their plan."