Contact Customer Service

Nothing is more important than providing our members with outstanding Customer Service. We understand how sensitive issues about health care can be, and we strive to resolve any issue during each call. For your convenience, we offer extended Customer Service hours. In addition, you can send a secure e-mail anytime by visiting priorityhealth.com and clicking on "Contact Us," found in the upper right-hand corner of the page. We look forward to serving you.

Customer Service

• PriorityMedicare members: 1-888-389-6648 (8 a.m. to 8 p.m., 7 days a week)
• All other members: 1-800-446-5674 (Monday–Thursday, 7:30 a.m. to 7 p.m.; Friday, 9 a.m. to 5 p.m.; Saturday, 8:30 a.m. to noon)
• Hearing-impaired TTY/TDD: 1-888-551-6761

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Q&A With Customer Service

Nancy C., Customer Service Specialist

"I really like helping our members better understand their insurance coverage. I know insurance can be very confusing, and I don't mind spending extra time to thoroughly answer members' questions. When they thank me and finally understand their coverage, I've done my job."

QUESTION: "I received an Explanation of Benefits (EOB). How do I know if I owe anything?"
ANSWER: "The amount you owe is listed under 'Patient Responsibility.' You should wait until the provider sends you a bill. The amount on the bill should match the amount on the EOB."