Health Management Programs

This section of your online member handbook explains Priority Health's HealthyEncounters^SM programs that help members manage ongoing health conditions such as asthma, heart disesase, depression, smoking, and pregnancy. They include information we mail to you, free classes, and other kinds of help.

How do I sign up for a HealthyEncounters program?
What's included in the programs?
Can I participate in more than one HealthyEncounters program?
What if I'm referred to a program and I don't want to participate?


Q: How do I sign up for a HealthyEncounters program?
We'll enroll you in a program automatically with a referral from:

• A doctor or hospital that has billed us for medications you've used
• Your Primary Care Physician
• You. Just contact us by calling Customer Service. An assigned case manager will call you within 3 days to discuss your condition.

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Q: What's included in the programs?
HealthyEncounters program participants receive:

• A welcome packet
• Reminder mailings for services due
• Educational materials
• A call from a nurse case manager if you have a significant health risk

You will also have access to:

• Online condition centers (available once you log in to your personal Priority Health account)
•  Wellness classes or workshops

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Q: Can I participate in more than one HealthyEncounters program?
Yes. If you need help managing more than one health condition, you can be signed up for more than one program.

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Q: What if I'm referred to a program and I don't want to participate?
We hope that you'll find these programs helpful. However, if you prefer not to participate in HealthyEncounters, contact Customer Service to disenroll.

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