What's a HIPAA form?
Q&A with Customer Service
Q. What is a HIPAA form, and why do I need to have one on file?
A HIPAA (Health Insurance Portability and Accountability Act) form is needed to release personal health information to someone other than you. If you're unable to act on your own behalf, it might be helpful to let another person, such as a spouse, have access to your health plan information.
This can only happen if we have a signed HIPAA form on file.
Contact Customer Service
Use our secure email form. Or call us at these numbers:
- Group health plans (coverage through your employer): 800 446-5674
- Medicare individual plans: 888 389-6648
- MyPrioritySM individual & family health plans: 800 528-8762
- TDD/TTY: 888 551-6761
Hours:
Monday-Thursday, 7:30 a.m. - 7 p.m. / Friday, 9:00 a.m. - 5:00 p.m. / Saturday 8:30 a.m. - noon
Medicare hours:
8 a.m. to 8 p.m., 7 days a week. TTY: Call 711
Topics: Personal health information
