Contact Customer Service

Nothing is more important than providing our members with outstanding customer service. We understand how sensitive issues about health care can be, and we strive to resolve any issue during each call. For your convenience, Customer Service representatives are available six days a week. In addition, you can send a secure e-mail anytime by visiting priorityhealth.com and clicking on "Contact Us," found in the upper right-hand corner of the page. We look forward to serving you.

Customer Service

616 942-1221 or 800 446-5674
Monday through Thursday: 7:30 a.m. to 7 p.m.
Friday: 9 a.m. to 5 p.m.
Saturday: 8:30 a.m. to noon

Q&A with Customer Service

Suzan W., Senior Customer Service Representative
"Health insurance can be difficult to understand and may be intimidating to some people. Working in customer service is gratifying because I enjoy helping our members understand their health plans. They can feel confident when getting the care they need."

Question: "Do I need a referral to be treated by a specialist?"
Answer: "No referral is required if you’re seeking treatment from a specialist who participates with Priority Health. You can use our Find a Doctor tool on priorityhealth.com to see if a specialist participates with us."

Topics: Benefits