Contact Customer Service

Nothing is more important than providing our members with outstanding customer service. We understand how sensitive issues about health care can be, and we strive to resolve any issue during each call. For your convenience, Customer Service representatives are available six days a week. In addition, you can send a secure e-mail anytime by visiting priorityhealth.com and clicking on "Contact Us", found in the upper right-hand corner of the page. We look forward to serving you.

Customer Service

616 942-1221 or 800 446-5674
Monday through Thursday: 7:30 a.m. to 7 p.m.
Friday: 9 a.m. to 5 p.m.
Saturday: 8:30 a.m. to noon

Q&A with Customer Service

Grant H., Customer Service specialist
"I enjoy helping our members with their questions and concerns. It's so important, especially in this economy, for our members to understand their contracts, so they can enjoy all their benefits. I'm fortunate to be part of a team that makes our members' health a priority!"

Question: "Are flu shots covered?"
Answer: "Yes, flu shots are covered. Be sure to get yours from a provider or pharmacy in our network to avoid having to submit a reimbursement form. You can find network providers and pharmacies anytime by using the Find a Doctor tool at priorityhealth.com."

Topics: Preventive care