Contact Customer Service

Nothing is more important than providing our members with outstanding customer service. We understand how sensitive issues about health care can be, and we strive to resolve any issue during each call. For your convenience, Customer Service representatives are available six days a week. In addition, you can send a secure e-mail anytime by visiting priorityhealth.com and clicking on "Contact Us", found in the upper right-hand corner of the page. We look forward to serving you.

Customer Service

• Priority Health Medicare members: 888 389-6648
  8 a.m. to 8 p.m., 7 days a week
• All other members: 800 446-5674
  Monday – Thursday, 7:30 a.m. to 7 p.m.
  Friday, 9 a.m. to 5 p.m.
  Saturday, 8:30 a.m. to noon
• Hearing-impaired TTY/TDD: 888 551-6761

Q&A with Customer Service

Eann Y., Customer Service representative
My goal is to provide each and every member with the highest level of service possible. I aim to help members recognize and understand their benefits so that they can get the most out of their coverage.

Question: "I’m a Medicare member with diabetes. Where should I get my supplies?"
Answer: "To stay healthy and save money, you should always go to a pharmacy in the Priority Health network. You can easily find one by using our Find a Doctor tool at priorityhealth.com. Medicare Part D covers insulin, syringes and needles. You’ll have one preferred brand (Tier 2) copay for the insulin and one for the syringe/needle."

Topics: Diabetes