Contact Customer service

Nothing is more important than providing our members with outstanding customer service. We understand how sensitive issues about health care can be, and we strive to resolve any issue during each call. For your convenience, Customer Service representatives are available six days a week. In addition, you can send a secure e-mail anytime by visiting priorityhealth.com and clicking on "Contact Us", found in the upper right-hand corner of the page. We look forward to serving you.

Customer Service

• Priority Health Medicare members: 888 389-6648
  8 a.m. to 8 p.m., 7 days a week
• All other members: 800 446-5674
  Monday – Thursday, 7:30 a.m. to 7 p.m.
  Friday, 9 a.m. to 5 p.m.
  Saturday, 8:30 a.m. to noon
• Hearing-impaired TTY/TDD: 888 551-6761

Q&A with Customer Service

Linda B., Customer Service representative
"While Priority Health 'makes life a little easier' for our members, I feel our Medicare members make me feel a little bit better about myself. When I help someone, I treat him or her how I'd want my family member on Medicare to be treated. My goal is to make sure that when our members hang up the phone or leave the office, they understand their medical benefits and know how the plan they've chosen works for them."

Question: "How do I request a change of address?"
Answer: "We can't make permanent address changes. To report a new address, call the U.S. Social Security Administration at 800 772-1213. You can speak with a representative Monday through Friday from 7 a.m. to 7 p.m. TTY/TDD users can call 800 325-0778."

Topics: Medicare