Contact Customer Service

Nothing is more important than providing our members with outstanding customer service. We understand how sensitive issues about health care can be, and we strive to resolve any issue during each call. For your convenience, Customer Service representatives are available six days a week. In addition, you can send a secure e-mail anytime by visiting priorityhealth.com and clicking on "Contact Us", found in the upper right-hand corner of the page. We look forward to serving you.

Customer Service

• Priority Health Medicare members: 888 389-6648
  8 a.m. to 8 p.m., 7 days a week
• All other members: 800 446-5674
  Monday – Thursday, 7:30 a.m. to 7 p.m.
  Friday, 9 a.m. to 5 p.m.
  Saturday, 8:30 a.m. to noon
• Hearing-impaired TTY/TDD: 888 551-6761

Q&A with Customer Service

Amy M., Customer Service representative
I enjoy talking with our Medicare members. Recently, a member mentioned that he is homebound and misses the benefits of physical therapy. He didn't know that his
benefits included coverage for rehabilitative services. I helped him with the authorization process, and we located an in-network provider. A skilled health care worker is now coming to his home twice a week to offer physical therapy.

Question: "What is the difference between home health care and homemaker services? Does Priority Health Medicare pay for this?"
Answer: "Home health care services include physical, occupational and speech therapy. Priority Health Medicare covers these services, but prior authorization is required. Homemaker services — like laundry, meal preparation and shopping — assist people with personal or domestic tasks. Because these services aren’t primarily medical in nature, they aren’t covered."

Topics: Benefits