Access to important plan information

You can get information about how Priority Health works. Go to priorityhealth.com and type the keywords below in the green SEARCH box at the top right of the page. For print copies, call Customer Service at 888 975-8102.

Benefit decisions

You can learn about how we decide what is covered. We base our decisions on appropriate care and service. We do not get financial incentives for denying coverage.
Keyword: utilization

Disease management programs

Learn what programs we have to help you manage chronic illnesses. You can also learn how you can get and use the services.
Keyword: programs

Grievance procedure

Learn how our three-step grievance procedure works.
Keyword: grievance

Plan basics

Your Certificate of Coverage and Member Handbook has information about:

• Benefits
• Procedures
• How to get care and services
• Doctors you can use

Keyword: coverage
Keyword: handbook

Prescription drug updates

Priority Health reviews new drugs to help make sure that you’re getting safe and effective care. If you take prescription drugs, be sure to review our approved drug list for changes or updates.
Keyword: drugs
 

Privacy statement

Learn how Priority Health keeps your health information private.
Keyword: privacy

Quality performance

Review Priority Health’s most recent Quality Improvement Workplan, the Quality Improvement Program Description and our Annual Quality Improvement Evaluation. Call Customer Service for print copies.

Rights and responsibilities

Know what you can expect from Priority Health and what Priority Health expects from you.
Keywords: member rights

Topics: Benefits, Health care quality