Contact Customer Service
Have a question? Need pre-approval for something? Want to ask for an exception to what your plan covers? Need to complain?
Use our secure email form. Or call us at these numbers:
- Group health plans (coverage through your employer): 800 446-5674
- Medicare individual plans: 888 389-6648
- MyPrioritySM individual & family health plans: 800 528-8762
- TDD/TTY: 888 551-6761
Hours:
Monday-Thursday, 7:30 a.m. - 7 p.m. / Friday, 9:00 a.m. - 5:00 p.m. / Saturday 8:30 a.m. - noon
Medicare hours:
8 a.m. to 8 p.m., 7 days a week. TTY: Call 711
