Direct numbers by plan

If you know your plan, use the numbers below to call Customer Service representatives assigned to that plan. Calling directly can reduce your time spent on hold.

Group plans

PriorityHMO^SM, PriorityPOS^SM:

• Call 616 942-1221 or toll-free 800 446-5674

PriorityPPO^SM:

• Call 616 464-8830 (Grand Rapids) or toll-free 888 389-6645

PriorityEPO^SM, PriorityPOS - Self Funded, PriorityPPO - Self Funded:

• Call 616 956-1954 (Grand Rapids) or toll-free 800 956-1954

HealthbyChoice Achievements®, HealthbyChoice Incentives^SM:

• Call 616 942-1221 or toll-free 800 446-5674

PriorityHSA^SM & PriorityHRA^SM:

• Call 616 464-8810 (Grand Rapids) or toll-free 888 389-6646

PriorityFSA^SM flexible spending accounts

• Call 616 956-1954 (Grand Rapids) or toll free 800-956-1954

Individual & family plans

MyPriority^SM individual & family plans:

• Call toll-free 800 528-8762

Priority Health Medicare Advantage plans, and
PriorityMedicare Rx^SM prescription drug plan:

• Call 616 464-8820 (Grand Rapids) or toll-free 888 389-6648
  8 a.m. to 8 p.m., 7 days a week
• For hearing-impaired TTY/TDD: Call 616 464-8485 (Grand Rapids) or toll-free 888 551-6761
  8 a.m. to 8 p.m., 7 days a week

Priority Health Medigap plans:

• Call 800 852-9780

Priority Health Medicaid & MIChild:

• Call toll-free 888 975-8102