How to let us know about service issues
According to the federal government, complaints about the service you get from Priority Health or from our doctors, hospitals, pharmacies, etc., are called "grievances." When you let us know that you have a problem with us or with our network of doctors, hospitals, pharmacies, or other health care providers, it is called "filing a grievance."
For questions or issues about what your Priority Health Medicare plan covers, please see the instructions for asking for exceptions to coverage.
How to file a grievance
Call Customer Service first
We will try to resolve any complaint that you might have over the phone. If you ask for a written answer to your phone complaint, we will answer you in writing.
If you prefer, you may send us your grievance in writing to:
Priority Health Medicare Member Resolution Coordinator
1231 East Beltline NE, MS 1115
Grand Rapids, MI 49525
You can also deliver it in person, or fax it to us at 616 942-0995, or call Customer Service for help.
More details about filing a grievance
To better understand the services you are entitled to under your Priority Health Medicare plan, including more details about filing a grievance, you can refer to the "Evidence of Coverage" booklet for your plan.
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