FSA changes and reminders

(March 1, 2010)

New submission deadline & form

In order to streamline our flexible spending account (FSA) processes and management, and to ensure members are getting their reimbursements as soon as possible, we've made a few changes.

• New Thursday deadline: We process FSA claims every Sunday. All completed reimbursement request forms received by 7 p.m. on Thursday will be processed the following Sunday. Reimbursement requests received after Thursday will be delayed until the next week.
• New flex reimbursement form: We're asking members to make sure they're using the 2010 reimbursement forms - download the form here (169KB PDF). The 2009 forms are no longer valid.

Reminder: make sure forms and receipts are complete and accurate

Remind your employees they need to include this information when submitting requests for reimbursement:

• Dependent care reimbursement details: To fully comply with FSA legal requirements, receipts should include:
  
• The full name of the child who received services
• The dates (or date range) of service
• The daycare provider's name, address and tax ID number
• Prescription reimbursement requests: We need a detailed receipt listing how much was paid, date filled, the name of the prescription, the quantity and any other relevant information.
• More than five receipts submitted with one form: More than one flex form may be needed if the member is submitting more than five receipts at once. Timely reimbursement is not guaranteed for those receipts not listed on the form.

Questions? Contact Customer Service.