Member confidentiality
To ensure the confidentiality of member information and to meet National Committee for Quality Assurance (NCQA) and federal HIPAA confidentiality requirements, Priority Health has implemented a procedure for releasing member information to employers, agents and other third parties acting on behalf of the member.
Getting member authorization
- We require three pieces of information to be used as verification that the third party is inquiring on the member's behalf:
- Name, address or date of birth
- Social Security number
- Contract number
- Print one of these forms for a member to fill out and sign:
- Member completes the form, specifically describing the information they are authorizing Priority Health to release.
- Member or third party submits the form to Priority Health via
- Fax: 616 942-0616 (preferred to avoid delays in assisting the member)
- Mail:
Priority Health
MS 2005
1231 East Beltline NE
Grand Rapids, MI 49525-4501
Questions about this policy? Contact Customer Service.
Questions?
Contact Customer Service at 800 446-5674
