Billing and payment

You'll receive a monthly bill for premium payments. Learn about billing statements and payment options:

• Billing and payment options
• Making changes to your bill
• Group termination
• What's in your monthly bill (Link goes to another page.)

Important things to remember:

• Payment is due on the first day of the month.
• Bills are generated around the 15th of the month
• Always review to make sure enrollments and terminations were completed correctly - find out how to make changes
• Always pay the amount shown in your bill. Retroactive adjustments for changes that don't appear on the current bill will be on the next bill.

Questions?

Contact the Billing and Enrollment department at 866 464-5257.

---

Billing & payment options

Electronic funds transfer (EFT)

Have your premiums automatically deducted from your bank account. Here's how it works:

• You'll receive a premium billing statement approximately 10 days prior to the deduction from your account.
• On the first business day of every month, the designated checking or savings account will be automatically debited for the amount shown on the billing statement.
• To stop this payment service, you must notify us in writing 30 days in advance.

To sign up for and manage your EFT:

1. Download and complete a Group Automatic Bill Payment Plan Enrollment form (51KB PDF)
2. Mail the completed form to:
   

   Priority Health
   Attention Group Services
   MS 2270
   1231 East Beltline NE
   Grand Rapids, MI 49525

3. You will receive a letter in the mail confirming your request and letting you know the first date your premium payment will be deducted.
4. If there are changes to the bank account, notify Priority Health at least 10 business days prior to the last day of the month.

Online billing

Receive your bills through Filemart, one of our online tools. When you create an online account, be sure to select Filemart under "Tools for Employers." If you already have an account, but don't have access to Filemart, contact Employer Services to request access.

Note: If you opt for online billing you will no longer receive paper bills.

Standard mail

Mail your premium payments to:

Premium Billing
Priority Health
3915 Momentum Place
Chicago, IL 60689

Back to the top

---

Making changes to your bill

If you see an error in your bill or have other questions regarding your bill, contact the Billing and Enrollment department at 866 464-5257.
Premium changes will be made automatically based on enrollment changes you have submitted. If an adjustment does not show up on the current bill, it will be on the next bill as a retroactive adjustment. Do not submit enrollment changes with your premium payment and do not manually adjust your bill.

Use the online Enrollment tool to add or remove employees from your coverage. (Must be logged-in.)

Back to the top

---

Group termination

By employer group
If you would like to terminate your coverage with Priority Health, you must give us written notice 30 days in advance of your termination date. See your Group Agreement for more information.

By Priority Health
Priority Health may terminate your health plan:

• If the premium is not paid within 30 days after the due date
• For fraud or material misstatement by your company
  
• If your company does not comply with Priority Health's underwriting guidelines
• If your company moves outside the Priority Health service area (if applicable)
  
• If your company ceases doing business

Also, your company is responsible for any and all costs and expenses, including reasonable attorney's fees, incurred by Priority Health in collecting past-due premiums.

Back to the top