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Our approach to case management

HFL Case Management
Priority Health supports members with complex and/or serious health issues with an in-house team of more than 70 advance-practice nurses, doctors, pharmacists and certified case managers. You get individualized care to ensure you get back to health faster.

We'll start case management either by physician referral or if a member:
  • Self-refers
  • Has more than one disease or acute condition (comorbidities)
  • Accrues high-dollar claims (we typically intervene at much lower levels than other insurers so you get help earlier)
  • Seeks inpatient or emergency room care
  • Is taking more medications than are actually needed (polypharmacy - see definition)

If you have a complex or serious health condition, we offer:

  • Educational information about specific conditions, including links to online tools, condition support groups and more
  • Speak directly with one of our nurse case managers - request a call
  • Clinical pharmacy management that ensures members are taking the best medications for their conditions
  • Care coordination and advocacy to help members navigate the health care system
  • Success stories about how we've helped members receive the best health care possible

On-staff experts

Priority Health's on-staff case managers' certifications include:
  • Advanced Cardiac Life Support
  • Asthma Educator
  • Advanced Pediatric Life Support
  • Childbirth Educator
  • Case Manager
  • Diabetes Educator
  • Life Care Planning
  • Managed Care Nurse
  • Professional in Health Care Quality
  • Professional in Utilization Management
  • Professional in Utilization Review
  • End of Life Nursing Education
  • Legal Nurse Consultant
  • Geriatric Resource Nurse


Last modified 12/29/09