Provider news

Reminder: Requesting behavioral health authorizations

During business hours, Monday through Friday, 8 a.m. - 5 p.m., providers may phone OR fax in authorization requests to the Behavioral Health department for all services other than outpatient and intensive outpatient services.

Behavioral Health department phone: 800.673.8043

Behavioral Health department fax: 616.975.0249

Fax-only requests

Fax us your outpatient and intensive outpatient service requests, including concurrent review and discharge information.

Emergency treatment authorizations

During business hours:

Monday through Friday, 8 a.m. - 5 p.m., you can call us. A clinician is available to help you with requests for emergency treatment for Priority Health commercial group, commercial individual and Medicare plan members.

After hours:

Our behavioral health team is available by phone 24/7 for emergencies.

Fax us the Inpatient Authorization form. It will be processed in our normal time frames.

Category: Authorizations