During business hours, Monday through Friday, 8 a.m. - 5 p.m., providers may phone OR fax in authorization requests to the Behavioral Health department for all services other than outpatient and intensive outpatient services.
Behavioral Health department phone: 800.673.8043
Behavioral Health department fax: 616.975.0249
Fax us your outpatient and intensive outpatient service requests, including concurrent review and discharge information.
Emergency treatment authorizations
During business hours:
Monday through Friday, 8 a.m. - 5 p.m., you can call us. A clinician is available to help you with requests for emergency treatment for Priority Health commercial group, commercial individual and Medicare plan members.
Our behavioral health team is available by phone 24/7 for emergencies.
Fax us the Inpatient Authorization form. It will be processed in our normal time frames.