Software requirements

Browser requirements

Priority Health suggests using a recent version of one of two Web browsers: Microsoft Internet Explorer or Mozilla Firefox. Using an older version than those listed in the table below can cause difficulties such as:

• Data not displaying on part or all of the screen
• Buttons and icons disappearing, and/or
• Blank windows on the screen.

What's a browser?

It's the software that your computer uses to access the Internet. Most computers come with a browser already installed. The browser you use to access priorityhealth.com must be:

• Capable of supporting cookies (see below) and HTML forms of submitting data (most Web pages are html).
• Able to perform Secure Socket Layer (SSL) communications with a Web server. See the SSL information below.

FREE: Download the most recent version of your Web browser from Microsoft or Mozilla.

Browser	Version	Download
Microsoft Internet Explorer	6.0 or above	Click to download the latest!
Mozilla Firefox	3.0 or above	Click to download the latest!

Reading PDF-formatted documents

Many of the documents and forms you might want to download from our website are in portable document format, or PDFs. To read them you need a recent version of Adobe® Reader, software you can download to your computer for free from the Adobe website. Just click on the "Get Adobe Reader" button here.

Cookies

You must set your browser to "allow cookies" to log into priorityhealth.com (see below for how). "Cookies" are files downloaded from a site, and maintained within your computer, which record your preferences and actions on that site. If cookies are not enabled, you will receive an error message and be unable to log in.

If you see a message that a website is trying to send you a cookie when you are trying to log in, choose to Continue or you will not be able to log in.

To enable cookies on your browser:

Microsoft Internet Explorer 6.0, 7.0 and 8.0
Step 1: Click Tools, and then click Internet Options. The Internet Options pop-up window is displayed.
Step 2: Click the Privacy tab.
Step 3: On the Privacy window, here's how to enter this website to allow cookies: Click the Sites button.
Step 5: In the Address of Web Site field, enter: http://www.priorityhealth.com
Step 6: Click the Allow button.
Step 7: Click OK button.
Step 8:  Click OK to exit the Internet Options window.

Mozilla Firefox 3.0
Step 1: Click Tools, and then click Options.
Step 2: In the Options pop-up window, click the Privacy icon.
Step 3:  Check the box Accept cookies from sites.
Step 4: Click OK to exit the Options window.

Other browsers

To see if your browser supports cookies, and for detailed instructions about how to enable this feature, go to the online Help for your browser. Note: the interactive tools on priorityhealth.com were created to work with Microsoft Internet Explorer and Mozilla Firefox. Other browsers may create errors, or not work at all.

Secure connection through SSL (Secure Sockets Layer)

SSL is a protocol for transmitting private documents via the Internet using encryption for data that is transferred over an SSL connection. Your browser must support SSL and this option must be enabled to log into priorityhealth.com. If SSL is not enabled, you will receive an error message, and be unable to log in.

If you see a message to notify you that you are entering or leaving a secure connection, click OK or Yes to continue.

If you are behind a firewall or proxy that does not support secure connections (for example, if you are accessing the Internet from a computer that is part of a corporate network), contact your local administrator to resolve the issue. Note that not all firewalls or proxies cause errors.

To enable SSL on your browser:

Microsoft Internet Explorer 6.0, 7.0 & 8.0
Step 1: Click Tools, and then click Internet Options.
Step 2: In the Internet Options pop-up window, click the Advance tab.
Step 3: Scroll to the Security section.
Step 4: Select Use SSL 2.0 and User SSL 3.0 check-boxes.
Step 5:  Click OK.

Mozilla Firefox 3.0
Step 1: Click Tools, and then click Options.
Step 2: In the Options pop-up window, click the Advance icon.
Step 3: Select the Encryption tab.
Step 4: Select the "Use SSL 3.0" check-box.
Step 5:& Click OK.