Paying your premium
No matter what payment method you picked when you enrolled, you can change it at any time. (We're sorry, we don't accept credit cards.)
You can pay your bill using your online Member Center.
Click the "Pay bill" link on the left side of the screen to:
- Make a one-time electronic funds transfer (EFT) payment
- Set up recurring payments via EFT or change EFT banking information
- Change your billing frequency (if you're not receiving the Advanced Premium Tax Credit)
- Change your billing address
- View your billing and payment history
- View your current bill
Electronic funds transfer (EFT)
Your first premium payment was made via EFT, but when you enrolled you had a choice of either a paper bill or EFT for paying your premiums after that.
- You may choose to switch to EFT any time. Click "Pay bill" in your online Member Center.
- EFTs are drafted the third business day of a month, whether the EFT is set up as monthly, quarterly, semi-annually or annually.
- Non-sufficient funds will cost $50 - If your payment "bounces" because your account doesn't have enough money to cover your premium, we'll get a non-sufficient funds (NSF) notice from the bank, and we'll charge an extra $50 to resubmit the check/EFT payment.
Mailing a payment
Please include the payment coupons for all accounts when you are paying by check for more than one person's coverage.
If you don't have a payment coupon, write the contract number(s) and amount you are paying for each contract on the check.
Mail your check to:
3915 Momentum Place
Chicago, IL 60689-5339
No overnight payments or packages are accepted.
Paper bill options
- Paper bill for 3-month, 6-month and 12-month payments
- Paper bill monthly
To switch from EFT to paper bills, click "Pay bill" in your online Member Center.
Pay by phone
Call Customer Service at 800.528.8762 to make a one-time only payment from your bank account.
When you don't pay your premium on time
We know life happens - we don't end your coverage immediately if your premium is late. You have a grace period. Learn about your grace period.